Return Policy

As a small, family-owned company, we understand the importance of maintaining an excellent reputation among the birding community. And more than that, we simply want you to be happy with our products.
Please see below for the details of our return policy, and if you have any questions, please email us at support@harmonybird.com.

12-Month Limited Warranty

Harmony Bird extends a limited full-year warranty for any product purchased on www.harmonybird.com. If a product is deemed defective, we will either provide you with replacement parts to fix the issue or send you a replacement product free of charge. Defective products that are found damaged due to neglect, misuse, or normal wear and tear will not be found as returnable.
To return your product, please fill out our online return form below.

35-Day Stress-Free Guarantee

(Undamaged Products)

If, for whatever reason, our product fails to meet your expectations, we offer a full refund within 35 days, with funds reimbursed once we receive the product. Return shipping is paid by the customer. Please fill out our online return form if you wish to return your product.

(Damaged Products)

If your product, or any part of your product, has arrived damaged or defective by the manufacturer, we’ll pay to have you ship it back to us. Then, once we’ve examined the problem, we’ll send you a replacement product or part(s) to get your product in working condition.

(Incorrect Order)

If you have received the wrong product, return shipping is on us. Once the incorrectly-shipped item is received, we’ll send out the correct item(s) as soon as possible.

Return Request Form

If you wish to return your product for any reason, please fill out the online form below to request a Return Merchandise Authorization (RMA). If you have any additional questions, please email us at support@harmonybird.com.
  • Original Order Information

  • Item to be Returned

  • This field is for validation purposes and should be left unchanged.